A: No. As of January 2020, Sizmek Ad Suite (SAS) no longer requires a unique email address for API users.

A: It is not recommended to use a dummy email address. All notifications related to the API user will be sent through the assigned email address, including welcome email and password reset.

A: No, an API user can not access SAS.

A: Please check your password. Usually "Token not valid" error is cause by incorrect password. If you forgot your password, you can update it using the forgot password options below.

• For SAS click this SAS link
• For UAT click this UAT link
  
  Note:
  SAS UI password is different from your API password. An API user can not access SAS UI so please make sure to use your SAS credentials for SAS UI only and your API credentials for your API tool only.

A: An API user password, as any other user, is enforced under the Amazon security requirements. These requirements state that any user accessing the system will need to update the password after 120 days. On this page, use the Forgot Password? link to reset your password.

A: Please check your API key. If you want support to double check your API key, please send a ticket to support@sizmek.com and we'll provide your API keys.

A: A Single sessionID expires after three hours.

A: There is no known limit to the number of campaigns that you can pull for SAS reports using the API.

A: There is no resource to retrieve an entity's change log using the API.

A: First, please check with 3rd party integration support if you are using the exact API connector. After everything is set up, test the API user again. If everything is done and still the login error occurs. Please send a ticket to support@sizmek.com

A: Please reach out to the 3rd party integration support. They can check and verify if you are using the exact API connector.